29 June 2020
On behalf of myself and Garth Wray our Hotel Manager of The White Lion and Sea Spice we’d like to keep you, our loyal guests updated with our pre-opening preparations.
Before I continue I hope you, your friends and family are all keeping safe and well during this extremely challenging time? If you or a loved one have been personally affected, our heartfelt thoughts go out to you from everyone at The White Lion.
Now the government and UK Hospitality have released the final guidelines we can now communicate the official changes we are making to keep you safe and well during your time with us.
Garth and his fellow Hotel Folk have been working hard to retain the balance between The White Lion experience you have learned to expect whilst giving you the confidence you need to eventually plan your next visit. Let me take a few minutes to explain some of the changes you may expect to see.
In the first month or so we have taken the decision not to open The Brasserie restaurant except for breakfast with every dish made to order and delivered to your table. If you are staying with us on a Dinner, Bed and Breakfast package you have two choices for your evening meal, you can either choose to dine in our Indian restaurant, Sea Spice or our Seafood & Grill restaurant at The Brudenell Hotel, a short walk along the sea front.
Whichever restaurant you choose, I’m sure you won’t be disappointed, The Brudenell offers fantastic seafood, often using fresh catches from fish huts opposite The White Lion along with some great British classics for the non-seafood fans.
If you fancy something different on your second night, Sea Spice offers a fantastic Indian culinary experience, don’t forget Sea Spice is closed on Tuesdays, so if it’s Indian you’re after, please bear that in mind. Alternatively, if you’re looking to enjoy Sea Spice from the comfort of your own living room, we are now offering a delivery service for takeaways.
Garth and Laura, our assistant Hotel Manager have been working closely and designed a new dining experience to make sure that you feel comfortable and able to relax. The first and most obvious is adherence to the 1 metre plus social distancing guidelines ensuring tables are well spaced throughout the restaurants, of course, if you would prefer to eat in the comfort of your own room they can arrange this for you.
If you’re looking for a delicious glass of wine or refreshing pint of Adnams on arrival, The White Lion bar will be open from 4 pm until 9 pm daily for residents and non-residents alike. Wash down your drink with some delicious Sea Spice inspired bar snacks to whet your appetite for later.
We will course be asking you to look after yourselves a little more than usual, whilst we’re happy to bring your choice of tea or wine to your table, we’ll allow you to pour it for yourself. You’ll also notice our tables won’t be pre-laid, all cutlery will be brought to you throughout your meal with each course.
Check Out our Sea Spice and Seafood & Grill menus here
Amber Hack, our Head Receptionist is looking forward to welcoming you all with a friendly smile. You’ll notice a few small changes in reception, we’re kindly asking guests to check in a little later at 3 pm and check out a little earlier at 10.30 am simply to allow housekeeping to complete an even more thorough clean of our bedrooms before the next guest arrives.
You’ll notice all in-room reading has been removed therefore you’ll receive a more enhanced pre-arrival e-mail on completion of your reservation.
Turning to housekeeping, our Head Housekeeper Carla Chappell has also been making some subtle changes. Some examples include the earlier check-in and check-out times as referenced above. Daily housekeeping for residents staying more than one night will only be completed by request. We are of course happy to do this for you, we just ask you to arrange this with Amber at reception. We always have an array of fresh, fluffy towels and toiletries to hand, one of Carla’s team can also oblige.
In the public areas of the hotel you’ll notice housekeeping Folk are always on hand to ensure all popular touch-points are regularly sanitised as well as lots of sanitiser stations around the hotel. Your safety and our high standards of cleanliness are of utmost importance to us.
I do hope this information has put your mind at ease and given you some reassurances as to the steps we are taking to make sure your return is a safe one. If you would like to consider booking something to look forward to you can with the assurance of our no strings attached flexible rate, on this rate, there's no deposit required and free cancellation up until 2pm 48 hours prior to arrival all you need to do is enjoy the excitement of booking a trip away from home.
We very much look forward to welcoming you back on 4th July
Chief Executive Officer – The Hotel Folk