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The White Lion Hotel Blog

Keep up to date with the latest news at the White Lion Hotel on our blog.
 
White Lion pays a visit to Suffolk One students
Posted by: White Lion
Date: 12.02.2014
Peter Osborne, the general manager here at the White Lion Hotel in Aldeburgh, paid a visit to sixth form students at Suffolk One yesterday afternoon to give them an insight into the world of hospitality and customer service. Here’s how it all unfolded!

The year 12 hotel management students, currently studying customer service at our hotel, were introduced by Peter to the differences between service and hospitality and how staff should go the extra mile for their customers. As Peter said during his day at the college, “The word service means much more than just service. It's about hospitality; the connections and bonds that people create and share. Good service is good living and making people feel special. Good service is about a way of life”.

Using examples throughout his career, Peter ran through customer service incidents and remedies to demonstrate his points, including the time he stuck a plaster to a fire light in a bedroom at the Goring Hotel in London! The students were then given group activities walking through the customer experience of booking a table and a room in a hotel, identifying stages where hospitality is used to enhance a hotel service experience. The importance of social media in today’s hotel industry was also highlighted with the students themselves featuring on our Twitter page later in the day for all our lovely followers to see.

We are pleased to be welcoming the students back to the White Lion in early March when they will be introduced to the many sides of our hotel, from our 10am morning meetings to the running of front of house and chef’s kitchen.

A big thank you to Suffolk One for the opportunity to help the future of our industry. It’s great to be a part of the Suffolk community and we look forward to seeing the students again very soon.
 

Things to do in Aldeburgh

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